It is most unusual for a stone to fall out of a ring, however, it can happen. Your ring may have taken a small bump or a knock, or a claw can bend if it's snagged on clothes and the stone falls out.
You can visit one of our boutiques to get it repaired or please return the ring to:
PO Box 26984
Please note that you are responsible for returning the item(s) to us and you will need to pay for postage unless we have sent the wrong item to you or if your item is faulty. If we have sent the wrong item to you in error or if your item is faulty, please email email@example.com and we will send you a pre-paid postage label to return your order to us. We strongly recommend you obtain proof of posting and keep it safe.