We're committed to selling high-quality jewellery and watches that we hope you'll enjoy but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. We are sorry but we cannot offer exchange or refunds if your item has been specially made to order or personalised to your requirements (i.e. finger size altered, engraved, etc).
Under the Consumer Contracts Regulations 2013, you may return goods ordered via www.rox.co.uk and obtain a full refund of the cost of the good/s you have ordered, provided you notify ROX your intention to do so within 14 days of the date of receipt by you (in the case of a multiple order, within 14 days of receiving the last item). You will then have a further 14 days to return the goods from this notification date. We will aim to send you a full refund within 14 days of receiving the goods from you. Your order must be returned to us in its original condition, unworn, with the original packaging and security tag in tact.
You may return goods purchased in any of our boutiques for an exchange or credit note provided that your purchase is returned to us within 14-days in its original condition, unworn, with the original packaging and sales receipt.
RETURNING FAULTY GOODS
Under the Consumer Rights Act 2015, if any goods delivered to you are faulty or unfit for purpose, provided you notify us within the first 30 days of purchase, you can ask us to send you a full refund or, if you prefer, exchange or replacement.
After 30-days, we will repair the goods free of charge or, if we decide, replace them provided that you report the fault within six months of purchase. If the repair or replacement within the first six months is unsuccessful, then we will provide you with a full refund instead. After six months, your statutory rights as a consumer continue to apply.