You can return your unwanted items to any of our boutiques or you can post it to our Returns Processing Team. If you want to exchange an item at a boutique, please check availability for the item online before visiting to avoid any disappointment. Our Returns Processing Team aim to process your return within 48 hours
Please ensure that your unwanted items arrive back to us within 14-days from the date you notified us of your intention to cancel your order with the Security tag still attached and in-tact. Otherwise, you are not entitled to an exchange or refund. If you received a free gift with your purchase, you must return the free gift to be entitled to a refund.
THREE EASY STEPS
1. Request a returns authorisation number by signing into your ROX account, clicking My Orders and selecting the item(s) you wish to return. If you did not create an account when you checked out, then you may request a returns authorisation number here.
2. You will receive an email containing your returns instructions and a returns authorisation number. Print off the returns authorisation label attached to your email. Detach the returns label from the form and attach it to your parcel. Place the returns authorisation form in the box so we can process it quickly.
3. Carefully pack your item(s) in the original packaging. Ship your parcel to us via a secure courier who can trace and insure your item(s) for loss in transit (i.e. via Royal Mail Special Delivery). When you have shipped it, please log into your ROX account and confirm the shipping reference so we can track it.
If you are having problems with the returns authorisation system, then download and print a Returns Form by clicking here. Please complete the form and include it with your return before posting it to the address below.
All returns should be posted to:
PO Box 26984
Please note that you are responsible for returning the item(s) to us and you will need to pay for postage unless we have sent the wrong item to you or if your item is faulty.
If we have sent the wrong item to you in error or if your item is faulty, please email firstname.lastname@example.org and we will send you a pre-paid postage label to return your order to us. We strongly recommend you obtain proof of posting and keep it safe.