You can return your unwanted items to any of our boutiques or you can post it to our Returns Processing Team. If you want to exchange an item at a boutique, please check availability for the item online before visiting to avoid any disappointment. Our Returns Processing Team aim to process your return within 48 hours
Please ensure that your unwanted items arrive back to us within 14-days from the date you notified us of your intention to cancel your order with the Security tag still attached and in-tact. Otherwise, you are not entitled to an exchange or refund. If you received a free gift with your purchase, you must return the free gift to be entitled to a refund.
THREE EASY STEPS
- Request a Returns Merchandise Authorisation (RMA) by clicking here. We will review your request and once approved, you'll receive an email containing your RMA, packing slip and shipping label.
- Print off the packing slip and the address label. Carefully pack your item(s) in the original packaging. Place the packing slip in the box so we can process your return quickly. Attach the shipping label to your parcel.
- Ship your parcel to us via a secure courier who can trace and insure your item(s) for loss in transit (i.e. via Royal Mail Special Delivery). When you have shipped it, please confirm the shipping reference against the RMA number so we can track it by clicking here.
If you are unable to print the shipping label, please post it to:
PO Box 26984
Please note that you are responsible for returning the item(s) to us and you will need to pay for postage unless we have sent the wrong item to you or if your item is faulty.
If we have sent the wrong item to you in error or if your item is faulty, please email firstname.lastname@example.org and we will organise for your order to be collected on a day that is convenient for you.