Any payments made by a credit or debit card must be validated by Verified by Visa or MasterCard SecureCode. If your card is not enrolled in this scheme, you will have the option to register securely when making a purchase on our site.In order to register your card, you will need to confirm your identity by answering security questions which should be known by your card issuer.
You are not required to enter these details until after you have entered your payment details. Remember your Verified by Visa or MasterCard SecureCode password is not your www.rox.co.uk password. ROX does not have access to your Verified by Visa or MasterCard SecureCode password.
If you have a problem, you should contact the card issuer who issued your card. Your card issuer contact details are normally found on the back of your credit/debit card.