What if my item goes missing after dispatch?

All orders dispatched by ROX are sent via Royal Mail and Fed Ex.  Your parcel is full insured by us.  All orders require a signature upon delivery.  In the unlikely event that your order goes missing once it has left ROX, the following procedures apply.

Due to postal carrier regulations, orders are not declared as ‘lost in post’ until a specific number of days elapses because there is a chance that your order may still be delivered late.   Before a claim can be raised for an order 'lost in post', the follow time periods must have passed without delivery of your order:

Once the numbers of days have elapsed, we will re-issue your order or cancel your order and refund any monies paid depending on your preference.