Frequently Asked Questions

Our Showrooms

• Can I book an appointment?
• Can I shop Tax Free in your boutiques?
• Who handles media requests for ROX?

Products & Fit

• Are you official stockists for the brands listed on your website?
• How do I find the correct ring size?
• I'm interested in designing something unique and bespoke, can you help?
• Does the ROX logo appear on the inside of all of your rings?
• Where do your diamonds come from?

Orders & Delivery

• What are my delivery options?
• Do you ship overseas?
• Can I click & collect my order from any ROX boutique?
• How long will my order take to arrive?
• Can you send an order to an address which is different from my billing address?
• How do I track delivery of my order once it has been shipped?

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Returns & Exchanges

• What's your returns policy?
• How do I return my unwanted order?
• Can I return my internet order to my nearest ROX store?
• How will I know when my return is received by ROX?
• I have bought a ring but it's the wrong size. How do I get it re-sized?
• How do I return a faulty item or an item sent in error?

Payments & Refunds

• What is Verified by Visa or MasterCard SecureCode?
• What are my finance options?
• What can I do if my application for V12 Finance is declined?
• Can I pay off my V12 finance early?
• Can I trade in my watch as a deposit for a new watch?
• How quickly will you process my refund for my return?

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Jewellery & Watch Care

• How long is the manufacturer warranty for my watch?
• Any tips for caring for my jewellery?
• Any tips for caring for my watch?
• How much does it cost to have my ring professionally refurbished, cleaned & polished?
• How can I clean my jewellery at home?
• A stone has fallen out of my ring. Can it be repaired?

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